Preempting his anticipation that one of his garage door springs was about to break, Mr. York called to request a replacement.
The majority of calls we receive about automatic garage door problems have to do with broken springs. Most customers call urgently once the damage has already occurred, which usually happens unexpectedly. When Mr. York preempted a crisis by requesting a replacement ahead of time, we were only too happy to help. We replaced Mr. York's aging garage door springs with new ones that would provide him with safety for the foreseeable future, recommending regular maintenance checks each year.
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* $29 service call - deducted from the service
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